Intelligent AI Chatbot for Personalized Recommendations in University Admissions
Manuscript · co-authored with faculty advisor
Ongoing
NLP · Chatbots · Admissions
Co-authored with Dikshan N. Shah, Assistant Professor at Kaushalya The Skills University. The paper benchmarks the university admissions chatbot against 24 prior academic and industry systems (2020–2026), identifying gaps in multilingual support, voice interaction, and personalized admission guidance in existing literature. A controlled evaluation protocol — a hand-tagged test set alongside a 120-respondent post-interaction survey — measured answer accuracy, response latency, and student satisfaction, finding that the BERT fallback layer lifted intent-classification accuracy by 4–6% over pattern matching alone. The manuscript documents the dual-sided system architecture (student-facing NLP pipeline and admin CRM dashboard) across its input, NLP, ML, data, and output layers, and I authored the comparative literature review and evaluation methodology sections.
Zanje, A., & Shah, D. N. Intelligent AI Chatbot for Personalized Recommendations in University Admissions. Manuscript in preparation.